Our Philosophy

A solid foundation based on openness and honesty is not only natural and indispensable in conversation with our employees but also with our customers. Our aspiration is to render communication explicit and comprehensible to create a basis of conversation without causes for misunderstandings.

We appreciate constructive feedback from employees and customers und value it as a driving force for the advancement of our organisation.

We embrace our employees’ and customers’ problems and concerns with the utmost sensitivity and attempt to find a solution in the best possible way.

Whenever possible we apply solution-oriented approaches, i.e. we do not focus on analysing the roots of problems, but on the search for methods of resolution.

We attach the greatest importance to customer proximity and face-to-face consultation and give priority to customer satisfaction.

Our uppermost prerequisites are customer-friendly opening hours as well as an individual, capable and flexible support – nationwide and 24 hours a day.

Our employees’ satisfaction and well-being is dear to our heart. We are close to our blue- and white-collar workers and speak with them on a regular basis. By doing this we can cater to their individual wishes and needs at the best.

This mindset has proven its worth for 15 years now and impacts positively on our working atmosphere as motivated and satisfied employees are the key to our company’s success.